How to Access Technical Support

Reliable Equipment provides support for all our products. Contact us if you have questions at (866)-823-8688. Our technicians also have our Manuals page for questions about choosing the right part.

How to Choose the Right Part?

Get expert advice on selecting the ideal lift part based on your machine’s specifications. Find compatible components from OEM brands such as JLG, SkyJack and Genie quickly by identifying your lift model and consulting with our experienced team.

Looking for the right toggle switch? Start by selecting your lift brand, then browse toggle switches designed for your equipment. Unsure about fit or function? Contact our Reliable Equipment team to confirm compatibility and order with confidence.

Find the best lift tires for your lift by selecting your lift’s brand. Review tire specifications on the product page, or reach out to our customer service team to ensure the tire size and type match your machine perfectly.

Start your search by selecting your aerial lift’s brand. Then, match tire covers based on tire size and equipment type. Not sure what fits? Call our team to confirm compatibility and secure the correct part.

To find the right replacement key, begin by identifying your lift manufacturer. Whether you operate a Genie, Skyjack, or JLG. For support, contact our Reliable Equipment team to verify your key selection.

To find the right OEM joystick or control part, filter your search by aerial lift brand. Once narrowed down, confirm that the joystick is compatible with your machine model. Questions about compatibility? Our Reliable Equipment team is here to help.

Protect flooring during lift operation by selecting the right drip diaper, tire bootie, or floor cover for your SkyJack, Genie or JLG. Need help? Contact our team to ensure you're getting the right floor protection solution.

Start by selecting your aerial lift’s brand to filter compatible drip diapers. Then confirm the diaper matches your lift type and tire size. Not sure what fits? Call our Reliable Equipment team for expert assistance and part number confirmation.

When choosing a charger, consider your lift model’s voltage, battery type, and power requirements. For example, a 24-volt machine will require a 24-volt charger. If you're unsure which charger fits your equipment, reach out to our team and help from our experts.

Battery Chargers

See our experts' answers to the most common questions about choosing, using, and maintaining battery chargers for aerial lifts.

Charging a scissor lift battery typically takes 6 to 16 hours, depending on the battery size, charger output, and how deeply the battery was discharged.

General Charging Time Estimates:

  • Small scissor lifts: ~6–8 hours

  • Larger lifts (e.g., Genie, JLG): ~12–16 hours

Key Factors That Affect Charging Time:

  • Battery capacity: Larger batteries take longer to charge.

  • Charger output: Higher amperage chargers (if compatible) reduce charge time.

Depth of discharge: Fully depleted batteries take more time to recharge.

Choosing the correct amperage for charging is important for battery health. A good rule of thumb is charging at 10% of your battery’s amp-hour (Ah) rating.

Amp Settings Based on Battery Size:

  • 19 amps: For ~190 Ah batteries

  • 25 amps: For ~250 Ah batteries

  • 30 amps: For ~300 Ah batteries

Always check the lift manual or battery label to confirm compatibility with your charger’s output.

Follow these steps to charge your aerial lift battery:

  1. Position the lift: Park on a flat surface, shut off the lift, and engage the emergency stop.

  2. Access the battery: Inspect for damage or corrosion; clean terminals if needed.

  3. Check electrolyte levels: For lead-acid batteries, top off with distilled water if necessary.

  4. Connect the charger: Use a compatible charger and ensure secure connections.

  5. Set the charging mode: Follow the lift manual for voltage and mode settings.

  6. Start charging: Plug in the charger and monitor for proper operation.

  7. Complete the charge: When full, turn off the charger and disconnect safely.

  8. Inspect and test: Look for overheating or leaks, then close the compartment and test the lift.
  • Charge in a ventilated area to avoid gas buildup from lead-acid batteries.

  • Use proper PPE (gloves, goggles) when handling batteries.

  • Avoid opportunity charging—fully charge instead of frequent top-offs.

Stick to manufacturer guidelines for best results and battery longevity.

Joystick Controllers

We carry a wide selection of joystick controllers for various aerial work platforms (AWPs), including scissor lifts and boom lifts. Our inventory includes OEM models from top brands to help you maintain full control of your equipment with the right replacement joystick.

We offer OEM joystick controllers from major aerial lift brands like Genie, Skyjack, and JLG. Each product listing includes detailed compatibility information. If you're unsure which controller fits your machine, our Reliable Equipment team is here to help you find the right match.

Start by selecting your aerial lift brand to filter compatible products. Once you've narrowed your search, double-check that the joystick controller matches your specific lift model. For personalized support, contact our Reliable Equipment team.

Yes, we provide full support for all joystick controllers and other parts we carry. If you have questions about installation, compatibility, or troubleshooting, reach out to the Reliable Equipment team for expert assistance.

Why Isn’t My Scissor Lift Charging?

If your scissor lift isn’t charging, the issue could stem from several common causes. At the Reliable Equipment Team, we specialize in helping you identify and resolve equipment issues efficiently. Use this guide to troubleshoot common problems and restore proper battery function.

Deep Discharge

If the battery voltage drops too low, standard chargers may not detect the batteries or begin charging.


Solution: Use an external charger to individually boost each battery above the minimum voltage threshold before reconnecting to the onboard charger.

Sulfation

Sulfation occurs when batteries are left undercharged for long periods. Lead sulfate crystals form on the battery plates, reducing performance.


Solution: Avoid letting batteries sit at low charge levels. Maintain regular charge cycles.

Faulty Charger

A non-functioning charger will prevent the lift from receiving any charge.


Solution: Inspect the charger for physical damage and test with another compatible charger to verify if it’s the source of the issue.

Poor Connections

Loose, corroded, or damaged cables and terminals can block the charging current.


Solution: Clean battery terminals, tighten all connections, and replace damaged wiring as needed.

Corroded Terminals or Damaged Wiring

Corrosion on terminals or frayed wires can restrict current flow.

Solution: Clean terminals with a terminal cleaner or a baking soda solution. Replace any damaged or broken wiring components.

Temperature Extremes

Charging in extreme heat or cold reduces battery performance and can prevent proper charging.


Solution: Charge and store your lift in a temperature-controlled space as recommended in the manufacturer’s guidelines.

Lack of Routine Checks

Without regular inspections, issues can go unnoticed until serious problems arise.

Solution: Routinely check battery electrolyte levels (for lead-acid batteries), inspect the battery casing, and ensure the charge level is adequate.

Improper Storage

Storing your lift without proper battery care leads to long-term damage.

Solution: Fully charge batteries before storage and disconnect them if the lift will be idle for an extended period.

Step 1: Measure Battery Voltage

Check total battery pack voltage. If below 18V on a 24V system, the onboard charger may not activate.

Step 2: Test Each Battery

Individually measure each battery. Large variances or near-zero voltages suggest a defective cell.

Step 3: Inspect Charger Functionality

Check for output voltage around 30V for a 24V charger. Confirm that indicator lights show normal operation.

Step 4: Inspect the AC Interlock Connection

The AC interlock at the rear of the charger must be secure and clean. Corrosion or loose connections can block charging.

Step 5: Check Operating Environment

Ensure the lift is being charged in an environment within the recommended temperature range.

Still Need Help?

Contact the Reliable Equipment Team at (866) 823-8688 for professional help